Notice
Please use our contact form only if you haven’t found the right answer to your question in the FAQ. This way, we can make sure to help you quickly and precisely. We also kindly ask you not to contact us via Instagram or phone, so nothing gets lost along the way. Thank you for your support!
FAQ
Track Order
Click on Account in the top right and enter your email address. You’ll receive a login code that allows you to log in and check your order status.
Cancellation and Return
We're sorry that our piece can't join your wardrobe. For a hassle-free return, please use our returns portal.
There, you can either request a paid DHL return label or choose "Own Return" and use the shipping provider of your choice.
Since returns are a significant financial burden for small brands like ours, we unfortunately cannot offer free returns.
If you opt for your own return shipping, please send your order to the following address, including your order number (e.g., DEF2017):
Défier Clothing GmbH
Herweghstraße 4
01157 Dresden
We offer a 30-day return policy. We recommend using a shipping method with a tracking number to ensure your return reaches us. Unfortunately, we cannot process refunds for lost returns if the loss is not traceable.
Please also note that we can only accept unused, unwashed, and undamaged items. Clothing that is wrinkled, covered in pet hair, or smells of cigarette smoke cannot be accepted.
Once your return arrives, we will process your refund immediately.
How the Exchange Works
For a smooth exchange, please use our returns portal. There, you can request a free DHL return label for an exchange. Alternatively, you can use any other shipping provider of your choice, but you will be responsible for the shipping costs.
If you choose to handle the return yourself, please send your order to the following address, including your order number (e.g., DEF2017):
Défier Clothing GmbH
Herweghstraße 4
01157 Dresden
To receive the desired item as quickly as possible or to avoid it selling out before your return reaches us, we recommend that you place a new order directly.
If we are unable to process the exchange for the desired item, a refund will be automatically issued.
Restocks and Limited Quantities
No promise of restock. And that’s on purpose.
Most of our pieces are limited – once they’re gone, they’re gone.
If you don’t want to miss out: subscribe to the newsletter and be quick.
Waiting has never been a good idea.
Regular restock only applies to our Essentials:
the Essential T-shirt in black and white
and the Essential Hoodie in black.
Everything else?
Might come back. Might not.
We decide.
Our Available Payment Methods
We offer a wide range of payment methods so you can complete your purchase in the way that best suits your preferences and needs. Available options are:
- PayPal
- Credit Card (via Stripe)
- Invoice (via Klarna)
- Installment Payments (via Klarna)
- Pay Now (via Klarna)
- Apple Pay
- Google Pay
Simply choose the payment method that works best for you.
Our Production Standard
We produce in Turkey – for good reason. The region has stood for high-quality textiles, strong craftsmanship, and world-class know-how for decades. As part of the EU customs union, strict regulations apply there – on environment, working conditions, and quality. Exactly our standard. No exploitation. No compromises. No bullshit.
Défier is attitude. Also in production.
Living Responsibility
Responsibility isn’t a trend. For us, it’s the beginning.
At Défier, attitude doesn’t end with the look – that’s where it starts.
Everything we do, we do consciously. From production to packaging.
Production with attitude
Most of our pieces are made in Turkey – at a family-run business that’s known what quality means for over 35 years. Fair wages, sustainable processes, real craftsmanship.
And because Turkey is part of the EU customs union, clear social and ecological standards apply there too. Not perfect – but damn close.
Packaging without the bullshit.
Less is more.
Our shipping bags are made from recycled kraft paper – light, durable, and fully recyclable.
The pieces themselves come in compostable zip bags made from corn starch. No plastic waste, no greenwashing.
No room for waste.
Sorted-out pieces don’t end up in the trash.
B-stock gets a second life at Défier – in our Second Choice bundles.
Because every piece deserves to be worn.
Sustainability doesn’t mean perfect – it means honest.
We’re not a giant corporation.
But we make every decision in a way we can stand behind.
For you. For us. For tomorrow.
Care Instructions
Sustainability is important to us. That’s why we only use synthetic fibers where they really make sense and make our T-shirts from 100% cotton.
To ensure your garments last and remain in great condition, please follow these care instructions:
- Shrinkage: Pure cotton may shrink up to 3% during the first wash.
- Washing: Turn the clothes inside out and wash them at a maximum of 30°C. Use a low spin cycle.
- Ironing: Iron the clothes inside out and only at a low temperature.
- Colors: Wash with similar colors and avoid dry cleaning.
- Drying: Don’t dry your clothes in direct sunlight.
By following these simple tips, your clothes will stay in shape and feel just as good as the first time you wore them.