Notice
Since we run Défier with a lot of passion on the side, it may sometimes take a little longer for us to reply – thanks for your understanding! Please use our contact form only if you couldn’t find an answer to your question in the FAQ. This way, we can ensure that we can help you efficiently and quickly. We also ask you not to contact us via Instagram or phone, so no message gets lost. Thank you for your support!
FAQ
Track Order
Click on Account in the top right and enter your email address. You’ll receive a login code that allows you to log in and check your order status.
Cancellation and Return
We're sorry that our piece can't join your wardrobe. For a hassle-free return, please use our returns portal.
There, you can either request a paid DHL return label or choose "Own Return" and use the shipping provider of your choice.
Since returns are a significant financial burden for small brands like ours, we unfortunately cannot offer free returns.
If you opt for your own return shipping, please send your order to the following address, including your order number (e.g., DEF2017):
Défier Clothing GmbH
Herweghstraße 4
01157 Dresden
We offer a 30-day return policy. We recommend using a shipping method with a tracking number to ensure your return reaches us. Unfortunately, we cannot process refunds for lost returns if the loss is not traceable.
Please also note that we can only accept unused, unwashed, and undamaged items. Clothing that is wrinkled, covered in pet hair, or smells of cigarette smoke cannot be accepted.
Once your return arrives, we will process your refund immediately.
How the Exchange Works
For a smooth exchange, please use our returns portal. There, you can request a free DHL return label for an exchange. Alternatively, you can use any other shipping provider of your choice, but you will be responsible for the shipping costs.
If you choose to handle the return yourself, please send your order to the following address, including your order number (e.g., DEF2017):
Défier Clothing GmbH
Herweghstraße 4
01157 Dresden
To receive the desired item as quickly as possible or to avoid it selling out before your return reaches us, we recommend that you place a new order directly.
If we are unable to process the exchange for the desired item, a refund will be automatically issued.
Restocks and Limited Quantities
A large part of our pieces is limited, so unfortunately, there's no guarantee that they will be restocked once sold out. The best way to make sure you don’t miss out on your favorite item is to subscribe to our newsletter and act fast – when a piece drops, it's best to grab it right away rather than waiting.
The only items we guarantee regular restocks for are our Classic T-shirts in black and white, as well as the Classic Hoodie in black. For all other pieces, we reserve the right to decide if and when they will be available again.
Our Available Payment Methods
We offer a wide range of payment methods so you can complete your purchase in the way that best suits your preferences and needs. Available options are:
- PayPal
- Credit Card (via Stripe)
- Invoice (via Klarna)
- Installment Payments (via Klarna)
- Pay Now (via Klarna)
- Apple Pay
- Google Pay
Simply choose the payment method that works best for you.
Prices – Fair and Thoughtful
Our prices are not set arbitrarily or artificially chosen to position us as a premium brand. They are calculated to make business sense and allow us to remain an authentic brand that is uncompromising in its focus on quality.
We don't offer mass-produced goods or fashion fast food. Instead, we continuously invest in high-quality materials and clean craftsmanship, rather than just focusing on improving our margins.
When we adjust our prices, it’s only because increased costs make it necessary. You can rest assured that our goal will always be to offer you a product that makes you happy – and at a price that aligns with our values.
Our Production Standard
Türkiye is globally known for its excellent textile production, which is based on extensive expertise, the highest processing standards, and particular care. As an EU candidate and member of the customs union, its operations are also closely aligned with EU regulations. This ensures that high standards, especially in environmental and social responsibility, are maintained and meet our expectations.
Living Responsibility
At Défier, responsibility doesn't end with the clothing – it begins there. Our decisions, from production to packaging, are designed to meet our social and environmental standards.
Production with Responsibility
Our pieces are made in Turkey, a country tied to strict EU regulations for social and ecological standards. We collaborate with a family business that has been producing high-quality textiles for over 35 years, with a focus on sustainable processes and good working conditions. Learn more here.
Packaging with Purpose
We reduce packaging materials wherever possible. For shipping, we use lightweight bags made of recycled kraft paper, which are 100% recyclable. Our pieces come in compostable zip-lock bags made from cornstarch – an eco-friendly alternative to conventional plastic.
No Room for Waste
We don’t destroy clothing. Items that are sorted out find a home in our Second Choice packages. This helps reduce waste and gives each piece a chance to be worn.
Sustainable fashion is a journey we take step by step – a process that never truly ends. As a small brand, our creative space is limited, but we make the most of what we have. With every piece we create and every decision we make. For you, for us, and for the future.
Care Instructions
Sustainability is important to us. That’s why we only use synthetic fibers where they really make sense and make our T-shirts from 100% cotton.
To ensure your garments last and remain in great condition, please follow these care instructions:
Shrinkage: Pure cotton may shrink up to 3% during the first wash.
Washing: Turn the clothes inside out and wash them at a maximum of 30°C. Use a low spin cycle.
Ironing: Iron the clothes inside out and only at a low temperature.
Colors: Wash with similar colors and avoid dry cleaning.
Drying: Don’t dry your clothes in direct sunlight.
By following these simple tips, your clothes will stay in shape and feel just as good as the first time you wore them.